Frequently asked questions

Are the batteries guaranteed?

A typical watch battery should last about one year. If the watch stops working before that time, it is likely a sign that there is a problem with the circuitry of the watch rather than the battery.

 

What if my watch doesn’t work after you replace the battery?

Watches are complex devices and sometimes the problem is more significant than a dead battery. If I put a fresh battery in your watch and it does not function, I will do everything I can to get it running without doing any major repairs. I will not charge any additional service fee for cleaning the contacts, rotating the wheels, removing of any visible dirt or obstructions, etc. If your watch it is not starting a major repair is necessary.

 

Why me?

Inexperienced, untrained hands attempting to change a battery can damage or destroy a watch. We are continuously approached by customers and other stores with cracked crystals, broken stems, water damage, scratched cases – all costly repairs caused by improper battery service. Let me do it right for you!

 

Why are my batteries dying faster now than when the watch was new?

All the parts of a new watch are functioning at their optimum level, reducing the draw on the battery. Normal wear and tear on the mechanism and circuit cause resistance and drain the battery more quickly. A watch battery should last around 1 year. If your batteries are depleting in less than a year, it is a sign that the watch needs additional repair.